About Naia

Our mission is to make ageing optional.

To achieve that, we’re fundamentally redesigning healthcare.

Healthcare is one of the most important, complex, and yet under-designed systems in the world. We believe it can — and must — be fundamentally remade.

Naia isn’t building another clinic network. We’re building what healthcare becomes next. To get there, we’re building clinics, products and software — creating opportunities to work across different parts of the healthcare ecosystem.

Naia is structured to give talented people real responsibility and high autonomy early. You will consistently work across disciplines on new, difficult problems that have real, society-wide implications — in an environment where ambition and hard work are rewarded.

If the role below fits you, please apply. If not, we are always looking for exceptional people — and we strongly encourage you to submit a general application.

About the Role

As Medical Receptionist / Patient Care Coordinator for the St Leonards Hub, you will be one of the first people patients, clinicians and referrers interact with at Naia.

This is a hands-on, patient-facing role at the centre of the clinic. You will help ensure the hub runs smoothly day to day by supporting patients, assisting clinicians, managing appointments and referrals, and keeping the front desk organised, warm and professional.

This role is ideal for someone who enjoys working with people, takes pride in being organised, and wants to be part of a growing multidisciplinary clinic from the ground up.

1) Supporting clinicians

You will help create an excellent patient experience from first contact through to departure, including:

• Welcoming patients and creating a warm, calm and professional environment

• Answering phone and email enquiries

• Booking, confirming and rescheduling appointments

• Managing referrals and patient information

• Helping onboard new patients into the clinic

• Processing billing and payments

• Supporting patients with general questions about their appointments and clinic experience

2) Supporting patients

You will work closely with specialists and allied health professionals to help their clinic days run smoothly, including:

• Preparing rooms before and between appointments

• Helping ensure clinicians have the information and materials they need

• Supporting appointment flow and helping clinics run on time

• Assisting with clinical materials or stock when requested

• Communicating clearly with clinicians about patient arrivals, delays or administrative needs

3) Managing the hub

You will help keep the hub organised and functioning well day to day, including:

• Keeping the front desk, waiting area and shared spaces professional and orderly

• Maintaining accurate patient records and clinic information

• Helping manage stock of clinic and office supplies

• Supporting room setup and daily clinic preparation

• Following and improving clinic processes as the hub grows

• Working closely with the Practice Manager and broader Naia team to support the smooth running of the clinic

This role would suit someone who is warm, reliable, organised and comfortable working in a busy healthcare environment where patients and clinicians are relying on you.

What You Bring

We are looking for someone with experience in medical reception, healthcare administration, patient coordination, customer service, or a similar patient-facing environment.

You do not need to have worked in a specialist clinic before, but you should be comfortable working with patients, clinicians and a busy appointment schedule.

You will likely be a strong fit if you:

• Are warm, calm and professional with patients, clinicians and team members

• Have experience in medical reception, healthcare administration, patient coordination, customer service, or similar work

• Are highly organised and comfortable managing appointments, phone calls, emails, referrals, billing and patient records

• Take ownership of your work and care about creating a high-quality clinic experience

• Are practical and hands-on — happy to help with reception, room setup, payments, patient flow and day-to-day clinic tasks

• Communicate clearly and confidently with patients, clinicians, referrers and the broader team

• Are comfortable learning new software, tools and technology

• Enjoy keeping things organised, improving simple processes and helping the clinic run smoothly

• Want to grow with the clinic over time as the St Leonards Hub expands

Most importantly, we are looking for someone reliable, thoughtful, proactive and proud of doing work to a high standard.

$68,000 - $82,000 + Super