About Naia

Our mission is to make ageing optional.

To achieve that, we’re fundamentally redesigning healthcare.

Healthcare is one of the most important, complex, and yet under-designed systems in the world. We believe it can — and must — be fundamentally remade.

Naia isn’t building another clinic network. We’re building what healthcare becomes next. To get there, we’re building clinics, products and software — creating opportunities to work across different parts of the healthcare ecosystem.

Naia is structured to give talented people real responsibility and high autonomy early. You will consistently work across disciplines on new, difficult problems that have real, society-wide implications — in an environment where ambition and hard work are rewarded.

If the role below fits you, please apply. If not, we are always looking for exceptional people — and we strongly encourage you to submit a general application.

About the Role

We are seeking a reliable, warm and flexible Casual Medical Receptionist / Clinic Support team member to assist at our St Leonards Hub on an ad-hoc basis.

This is a genuinely casual, as-needed role, with approximately 1–3 working days per month, plus the opportunity to provide additional cover when required. Shifts may be arranged in advance to cover planned leave or offered at short notice to assist with sick leave and busier clinic days. Full training on our systems and clinic processes will be provided.

Who this role may suit

• University students: Particularly those studying nursing, allied health or medicine who need flexibility around their studies.

• Retirees or semi-retirees: Experienced professionals looking for occasional, flexible work.

• Anyone seeking casual work: Those interested in supplementary income without a regular weekly commitment.

Please note that candidates must have general availability through mid-December.

What You’ll Be Doing

As the front-of-house contact on your working days, you’ll help keep the clinic running smoothly by welcoming patients, supporting the clinicians consulting at the hub and assisting with administrative tasks.

• Patient support: Welcoming patients, processing billing and payments, answering phone and email enquiries, and booking or rescheduling appointments.

• Clinician support: Preparing rooms between appointments, helping manage appointment flow and keeping patient records up to date.

• Hub maintenance: Keeping reception, the waiting room and shared spaces tidy, organised and welcoming.

What We’re Looking For

Previous medical reception experience isn’t essential, as full training will be provided. We’re looking for someone dependable, personable and confident who takes pride in their work.

You’ll be a good fit if you:

• Are warm, calm and professional with patients and clinicians.

• Have strong communication and basic computer skills, with the confidence to learn new software.

• Are punctual, reliable and proactive.

• Have a flexible schedule and can assist at short notice when available.

• Are available to work as needed through mid-December.

Most importantly, we are looking for someone reliable, thoughtful, proactive and proud of doing work to a high standard.

How to Apply

If this flexible casual role sounds like a good fit, please submit your resume along with a brief note outlining your general availability through mid-December.

$32.18 per hour + Super