Naia Health — Website Terms of Use

Last Updated: 17/01/26

These Website Terms of Use (“Terms”) govern your access to and use of the website operated by The OA Hub Pty Ltd (ABN 69 691 382 957) (“Naia Health”, “The OA Hub”, “we”, “our”, “us”).

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and, where applicable, our Patient Terms & Consent, which are incorporated by reference.

If you do not agree to these Terms, you must not use this site.

1. About This Website

This website, located at www.naiahealth.com.au (and any related domains or subdomains we operate), provides:

  • information about our clinics, services, and programs;

  • online booking, onboarding, and administrative tools;

  • access to forms, patient resources, and digital communication systems;

  • online payments, invoicing, and account management; and

  • general health-related educational material.

This website does not provide medical, clinical, diagnostic, or therapeutic advice. All clinical services are delivered exclusively by independent practitioners, not by Naia Health.

2. Agreement to These Terms

By accessing or using this site, you confirm that you:

  • accept these Terms;

  • agree to comply with all applicable laws; and

  • have the legal capacity to do so.

If you use this site on behalf of another person (e.g., as a parent, carer, support person, or representative), you warrant that you are authorised to do so and that the other person accepts these Terms.

3. Privacy Policy

Your use of this site is also governed by our Privacy Policy, available at www.naiahealth.com.au/privacy-policy, which describes how we collect, store, use, and disclose personal and health information.

By using this site, you consent to the handling of your information in accordance with that Policy.

4. No Medical Advice

All clinical content, communications, educational materials, or information accessible on this site:

  • are for general information only;

  • are not medical or therapeutic advice;

  • are not a substitute for professional clinical judgment; and

  • must not be relied upon for diagnosis, treatment, or medical decision-making.

All clinical care is delivered by independent practitioners, and Naia Health does not employ, supervise, or control clinicians in the exercise of their professional judgment.

You should always seek advice from a qualified clinician regarding your personal health circumstances.

5. User Responsibilities and Conduct

You must use this site lawfully and must not engage in conduct that:

  • violates these Terms or any law;

  • interferes with the operation or security of the site;

  • uploads viruses, malicious code, or harmful data;

  • attempts to gain unauthorised access to systems, accounts, or data;

  • harvests or extracts data for commercial or competitive purposes;

  • impersonates any person or misrepresents your identity; or

  • disrupts, damages, or overloads our infrastructure.

You must not use automated tools (“bots”, crawlers, scrapers) to access or interact with the site unless expressly permitted in writing.

A detailed list of prohibited conduct is provided in Schedule 1.

6. Accounts, Registration, and Security

Certain features of this site may require creating an account, including booking, payments, or access to patient forms.

You agree to:

  • provide accurate and updated information;

  • keep your login details secure;

  • ensure no unauthorised person accesses your account; and

  • notify Naia Health promptly if you suspect any unauthorised access.

Naia Health may refuse, suspend, or cancel an account if we believe you have breached these Terms or if doing so is necessary for security, compliance, or misuse prevention.

7. Digital Tools, Recordings, and AI-Assisted Systems

By using this site, you acknowledge that Naia Health may operate digital tools including:

  • voice, audio, or video recording systems;

  • clinical transcription and documentation tools;

  • artificial intelligence (AI)–assisted software;

  • automated analytics;

  • online forms and digital workflows.

These systems may support clinical documentation, operational processes, booking management, audit, training, research, and continuous improvement.

Nothing in these systems replaces the independent clinical judgment of a treating practitioner.

If you have concerns about recordings or AI-supported tools, you may raise them with us. Where reasonably practicable and clinically appropriate, alternative documentation methods may be used; however, doing so may limit your access to certain services.

Use of these systems is further governed by our Privacy Policy.

8. Payments, Fees, and Refunds

Online or telephone payments for services may be processed through approved third-party providers such as Ezidebit or other PCI-DSS compliant payment processors.

You acknowledge and agree that:

  • Naia Health does not receive or store full credit card numbers or security codes;

  • payment processors operate under their own privacy and security frameworks;

  • Naia Health is not liable for errors, outages, breaches, or failures of external payment systems;

  • payment information may be processed offshore by those providers;

  • invoices issued by Naia Health must be paid by the due date stated.

Unless required under Australian Consumer Law, all payments are non-refundable.

Naia Health reserves the right to refuse or cancel bookings where payment has not been made or cannot be processed.

9. Third-Party Services and Links

This site may contain:

  • links to third-party websites;

  • references to third-party products or services;

  • embedded tools or systems provided by external vendors.

Naia Health does not endorse, control, or guarantee any third-party service, and is not responsible for their content, accuracy, security, or privacy practices.

Your interactions with third-party services are at your own risk.

10. Intellectual Property

All intellectual property in this site, including:

  • text, graphics, layout, design;

  • software, systems, code, APIs;

  • documents, clinical programs, workflows;

  • trademarks and branding;

  • educational or operational content;

is owned by or licensed to Naia Health.

You may access content only for personal, non-commercial use.

You must not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works without our prior written consent.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS, LICENSORS, PARTNERS AND AFFILIATES EXPRESSLY DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE) IN RELATION TO THIS SITE AND ANY PRODUCTS AND/OR SERVICES PURCHASED OR OBTAINED THROUGH THIS SITE, INCLUDING ANY IMPLIED WARRANTY/GUARANTEE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

This site is provided strictly on an "as is" basis. To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of this site or any of its content, and in particular do not represent, warrant or guarantee that:

  • the use of this site will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data;

  • this site will meet your requirements or expectations;

  • anything on this site, or on any third-party website referred or linked to in this site, is reliable, accurate, complete or up-to-date;

  • the quality of any products, services, information or other material purchased or obtained through this site will meet any particular requirements or expectations;

  • errors or defects will be corrected; or

  • this site or the servers that make it available are free of viruses or other harmful components.

12. Limitation of Liability

To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates exclude all liability to you or any other person for any loss, cost, expense, claim or damage (whether arising in contract, negligence, tort, equity, statute or otherwise, and for any loss, whether it be consequential, indirect, incidental, special, punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss of goodwill) arising directly or indirectly out of, or in connection with, these Website Terms of Use or the use of this site by you or any other person.

To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to the following remedies (the choice of which is to be at the Company's sole discretion):

  • in the case of goods, to any of the following:

    • the replacement of the goods or the supply of equivalent goods;

    • the repair of the goods;

    • the payment of the cost of replacing the goods or of acquiring equivalent goods; or

    • the payment of the cost of having the goods repaired; and

  • in the case of services:

    • the supply of the services again; or

    • the payment of the cost of having the services supplied again.

You agree that your use of this site is at your own discretion and risk. You agree to release the Company and its officers, employees, agents, consultants, licensors, partners and affiliates from any claim, demand or cause of action that you may have against any of them arising from these Website Terms of Use or the use of this site by you or any other person. The Company may plead this release as a bar and complete defence to any claims or proceedings.

13. Indemnity

You indemnify Naia Health against all loss, liability, damage, cost, or expense arising from:

  • your misuse of this site;

  • your breach of these Terms;

  • your violation of any law;

  • your infringement of IP rights;

  • any content or information you submit or upload.

14. Suspension or Termination of Access

We may suspend or terminate your access to this site, with or without notice, if:

  • you breach these Terms;

  • your actions pose a security or operational risk;

  • we suspect misuse, fraud, or unlawful activity;

  • we are required to do so by law or regulation.

We may remove or block content at our discretion.

15. Changes to These Terms

We may amend these Terms at any time. Updates take effect immediately upon publication.

By continuing to use the site after changes are posted, you agree to the revised Terms.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

17. Force Majeure

To the maximum extent permitted by law, and without limiting any other provision of these Website Terms of Use, the Company excludes liability for any delay in performing any of its obligations under these Website Terms of Use where such delay is caused by circumstances beyond the reasonable control of the Company, and the Company shall be entitled to a reasonable extension of time for the performance of such obligations.

18. Contact

For questions about these Terms, please contact: support@naiahealth.com.au

Schedule 1 — Prohibited Conduct

You must not:

  • use any device, routine or software that interferes, or attempt to interfere, with the proper working of this site;

  • engage in any action that requires, or may require, an unreasonable or excessively large load on our infrastructure;

  • use this site to decipher passwords or security encryption codes, transmit any worms, viruses or Trojan horses, transfer or store illegal, threatening or obscene material or otherwise violate the security of any computer network;

  • use this site to violate any applicable local, state, national or international law, to engage in any misleading or deceptive online marketing practices or for any fraudulent or malicious purposes;

  • use any spider, robot or search/retrieval application or any screen scraping, data mining or similar data gathering device, process, program or means to access, retrieve or index any portion of this site;

  • use this site by any automated means;

  • use this site to transmit junk mail, spam or chain letters or pyramid schemes or engage in other flooding techniques or mass distribution of unsolicited email; 

  • access, retrieve or index any portion of this site for use in constructing or populating any database that is searchable online or for the purpose of soliciting or sharing reviews;

  • interfere with the display of any advertisements appearing on or in connection with this site;

  • reverse engineer, decompile, disassemble, adapt, modify, translate, frame or reformat any of the material contained on this site;

  • reproduce, duplicate, copy or store any of the material appearing on this site other than for your own personal and non-commercial use;

  • falsely imply that any other website is associated with this site;

  • do anything that leads, or may lead, to a decrease in the value of the Company's intellectual property rights in this site;

  • use or exploit any of the material appearing on this site for, or in connection with, any business or enterprise (whether for profit or otherwise), including any business or enterprise that is in competition with this site;

  • release to the public any news release, advertising material, promotional material or any other form of publicity or information relating to the Company without the Company's prior written consent; or

  • use this site to transmit any information or material that is, or may reasonably be considered to be:

    • abusive, threatening, harassing, harmful, obscene, indecent, lewd, inflammatory, violent, vulgar, profane, racially, ethnically or otherwise objectionable or offensive in any way;

    • libellous, defamatory, pornographic, sexually explicit, unlawful or plagiarised;

    • infringing upon or violating any copyright, trademark, patent or other intellectual property or proprietary right;

    • in breach of any duty of confidentiality by which you are bound, whether by way of a fiduciary or contractual relationship;

    • in breach of any person’s privacy or publicity rights;

    • a misrepresentation of facts, including the impersonation of any person or entity or a misrepresentation of an affiliation with any person or entity (including any sponsorship or endorsement);

    • in violation of any applicable law, statute, ordinance or regulation, or encouraging of others to do so;

    • containing any political campaigning material, advertisements or solicitations; or

  • likely to bring the Company or any of its staff into disrepute.