About Naia

Healthcare is one of the most important, complex, and yet under-designed systems in the world. We believe it can — and must — be fundamentally remade.

Naia is building what modern healthcare will become — not just another clinic network.

Naia is structured to give talented people real responsibility and high autonomy early. You will consistently work across disciplines on new, difficult problems that have real, society-wide implications — in an environment where ambition and hard work are rewarded.

Our company spans clinics, products, and software, which means there are meaningful opportunities to work across different parts of the healthcare ecosystem.

If the role below fits you, please apply. If not, we are always looking for exceptional people — and we strongly encourage you to submit a general application.

About the Role

As Practice Manager for the St Leonards Hub, you are the chief executive of the hub — responsible for how it runs day-to-day, how it feels for patients and clinicians, and how it performs as a working system.

This is a hands-on leadership role. You are the person who ensures the clinic operates smoothly, professionally, and reliably, while also building the foundations for long-term growth and scale. You will work within the broader Naia structure and strategy, but you are responsible for translating that into real-world execution inside the clinic.

The St Leonards Hub is in its early stage of development, which means this role is not just about maintaining a finished system — it is also about building and evolving one. You will have the opportunity to shape how the clinic operates, how systems are designed, how workflows function, and how the hub grows. This is a rare opportunity to be directly involved in shaping how a multidisciplinary clinic is built properly from the ground up — with real responsibility, real influence, and real learning.

This role blends clinic operations, patient experience, clinician support, and hub management in a growing multidisciplinary environment. As the hub scales, many frontline and administrative functions will be progressively supported by additional staff, allowing you to move further into leadership, systems, and clinic development over time. For those seeking long-term growth and opportunity, this role naturally evolves into executive positions across the broader corporate group.

1) Supporting clinicians

You will work closely with independent specialists and allied health professionals to ensure their practices operate smoothly, efficiently, and at a high standard, including:

• Coordinating clinician schedules and room allocations to optimise flow and utilisation

• Onboarding new clinicians into the clinic environment

• Preparing injections or basic clinical materials when requested

• Managing stock of clinical items and materials

• Anticipating clinician needs and removing friction from workflows

• Supporting consultations to run efficiently and on time

• Assisting with research coordination and university/student engagement where relevant

• Supporting referral pathways and partnerships that increase patient flow

• Contributing to initiatives that attract new clinicians and strengthen the clinic’s reputation

2) Supporting patients

You will be responsible for the patient experience from arrival to departure, including:

• Welcoming all patients and creating a warm, professional environment

• Managing referrals and maintaining accurate patient records

• Handling phone and email enquiries, scheduling appointments, and onboarding new patients

• Processing billing and payments

3) Managing the hub

At a broader level, you will ensure the hub operates as a high-functioning, professional clinical environment, including:

• Day-to-day operational oversight of the hub

• Ensuring rooms, sinks, and clinical spaces are functioning and properly set up

• Maintaining order and cleanliness in shared spaces (with external cleaners)

• Improving systems, processes, and workflows as the clinic grows

• Managing supplier and partner relationships

• Interfacing with pharmaceutical companies and industry partners

• Supporting the growth, structure, and scalability of the clinic

• Hiring, training, and managing admin and reception staff as the hub expands — building a support team that progressively takes operational and administrative load off your role

This role is ideal for someone who thrives in a fast-paced environment, enjoys working closely with highly skilled clinicians, and takes pride in creating an exceptional experience for both patients and practitioners.

Looking ahead: Construction works to expand the St Leonards Hub are scheduled to commence in Q2 2027. If desired, this role will have the opportunity to contribute to the design, planning, and launch of the expanded facility.

What You Bring

• Experience is helpful, not required — we will teach you the systems and processes.

• Extreme ownership over your work and the performance of the clinic.

• Entrepreneurial mindset — you think like an owner, not an employee.

• Charismatic, calm, and professional in all interactions — you represent the Naia brand.

• Energised by working with people and comfortable with high face-to-face interaction.

• Humble and adaptable — willing to lead the clinic one moment and handle practical tasks the next.

• Strong systems thinking — you enjoy building processes, structures, and scalable workflows.

• Comfortable with technology and genuinely eager to learn new systems and tools.

• Desire and capability to lead, support, teach, and develop a team as the clinic grows.

• Commercial and growth awareness — you care about referrals, reputation, utilisation, and long-term performance.

• Aligned with Naia’s mission to fundamentally redefine healthcare — starting with exceptional patient experience at the front line.

$95,000 - $130,000 + Super + Performance Based Compensation